Return Policy – Ultrochain
Last Updated: September 28, 2026
At Ultrochain, we want you to have a convenient and satisfactory shopping experience.
This Return Policy explains the conditions and procedures for returning products purchased through:
https://www.ultrochain.com/
This policy applies together with our Terms of Service and other applicable policies published on our Website.
Nothing in this Return Policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot lawfully be excluded or restricted under the laws and regulations of the People’s Republic of China.
1. About Us
The Website is operated by:
Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
2. Seven-Day Unconditional Return
For eligible products purchased online through our Website, consumers generally have the right to return the product within seven days after receipt without giving a reason, subject to applicable Chinese laws and regulations.
The seven-day period will be calculated in accordance with applicable law.
This right is subject to the statutory exceptions and product-condition requirements described below.
Where applicable law provides a consumer with a more favorable right, that legal right will prevail over this policy.
3. Products Excluded From the Seven-Day Unconditional Return Right
Under applicable Chinese law, certain products may not be subject to the seven-day unconditional return requirement.
These may include, where applicable:
Products customized according to the consumer’s specifications;
Fresh or perishable products;
Digital products such as audiovisual recordings or computer software that have been downloaded or opened by the consumer, where applicable;
Newspapers and periodicals; and
Other products that are not suitable for return due to their nature and for which the consumer has confirmed at the time of purchase that the product is not eligible for unconditional return.
Where a product is subject to a statutory exception, we will provide appropriate notice on the relevant product page or during the purchase process where required.
4. Condition of Returned Products
For a return based on the seven-day unconditional return right, the product should remain in a condition that does not materially affect its resale, subject to applicable laws and regulations.
Consumers may reasonably inspect the product in order to determine whether it meets their needs.
Reasonable inspection or handling necessary to check the product will not automatically invalidate the return right.
However, if the consumer uses or handles the product beyond what is reasonably necessary to inspect it and this causes a material reduction in the product’s value, we may be entitled to make a reasonable deduction from the refund where permitted by law.
Any such deduction will be assessed based on the actual circumstances and applicable legal requirements.
5. Original Packaging, Tags, and Accessories
Where reasonably possible, please return the product together with:
Original packaging;
Product labels or tags;
Accessories;
Manuals;
Protective materials;
Gifts included with the order; and
Other items originally supplied with the product.
The absence of original packaging or tags will not automatically eliminate a consumer’s statutory return rights where applicable law does not permit such a restriction.
However, where missing accessories, packaging, or other items have materially reduced the value of the product, an appropriate deduction may be made where permitted by applicable law.
6. Cleanliness and Product Condition
Returned products should not have damage, contamination, alteration, or other conditions caused by unreasonable use or handling.
Please avoid:
Deliberately damaging the product;
Altering or modifying the product;
Removing components that are necessary for normal use;
Causing stains or other contamination;
Exposing the product to substances that may affect its condition; or
Other handling beyond reasonable inspection.
If a product has been materially damaged or its value has been reduced because of handling beyond what is reasonably necessary to inspect it, the refund may be reasonably adjusted where permitted by applicable law.
This provision does not affect your rights where the product itself is defective, damaged before delivery, or otherwise fails to comply with the contract.
7. Products With Quality Problems
If a product is defective, damaged, incorrectly described, does not conform to the agreed requirements, or otherwise has a quality problem, you may have statutory rights to request:
Repair;
Replacement;
Return;
Refund;
Reduction of price; or
Other remedies available under applicable Chinese laws and regulations.
The appropriate remedy will depend on the nature and circumstances of the problem.
Where a product quality issue is confirmed and applicable law requires us to bear the return transportation costs, we will bear the corresponding costs as required by law.
A quality-related return is different from a seven-day unconditional return and is not subject to the same product-condition requirements applicable to ordinary change-of-mind returns.
8. Incorrect or Missing Products
If you receive:
A product different from the one you ordered;
An incorrect size, model, color, or specification;
A missing item; or
A product that was not included in your order,
please contact us as soon as reasonably possible.
Please provide your order number and, where reasonably necessary, photographs of:
The product received;
The packaging;
Shipping labels; and
Any relevant product information.
We will investigate the issue and provide an appropriate solution in accordance with the circumstances and applicable law.
9. Return Request Procedure
To request a return, please contact us:
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Please include:
Your full name;
Order number;
Product name;
Date of purchase;
Reason for return, where applicable;
Photographs or other supporting information where reasonably necessary; and
Your contact information.
For quality issues, incorrect products, or damaged products, photographs or videos may help us process your request more efficiently.
We may request reasonable information necessary to verify the order and determine the appropriate return procedure.
10. Return Address
Please do not send a product to our registered business address without first contacting us and receiving return instructions.
The return address may differ from our business or correspondence address depending on the product, warehouse, logistics arrangement, or return method.
After your return request has been reviewed and approved, we will provide the appropriate return address and instructions.
Our business information is:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Business Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
11. Return Shipping Costs
The party responsible for return shipping costs depends on the reason for the return and applicable law.
Seven-Day Unconditional Return
For a statutory seven-day unconditional return where the product has no quality or conformity issue, the consumer will generally bear the return shipping costs unless otherwise agreed or required by law.
Product Quality or Conformity Issues
If the product has a quality problem, is defective, is materially inconsistent with the product description, or another circumstance requires us to bear return transportation costs under applicable law, we will bear the applicable return shipping costs.
Incorrect or Damaged Product
If we sent an incorrect product or the product was damaged before or during delivery and we are responsible under applicable law, we will bear the corresponding necessary return or replacement shipping costs.
12. Return Shipping Method
Unless otherwise instructed, please use a traceable shipping method when returning a product.
After sending the package, please keep:
The shipping receipt;
Tracking number;
Shipping records; and
Any other relevant proof of return.
We recommend retaining this information until your return and refund have been fully completed.
If the return package is lost during transportation, the party responsible for the loss will be determined according to the applicable shipping arrangement and relevant law.
13. Refund Processing
Once we receive the returned product, we will inspect it where reasonably necessary and process the refund in accordance with applicable law.
Refunds will generally be made using the original payment method.
Depending on the payment provider and payment method, the time required for the refunded amount to appear in your account may vary.
We will not unreasonably delay a refund where you are legally entitled to receive one.
14. Refund Amount
For an eligible return, the refund will be calculated in accordance with applicable Chinese laws and regulations.
For a seven-day unconditional return, where the product has been handled beyond what is reasonably necessary to inspect it and its value has been materially reduced, a reasonable deduction may be made where permitted by law.
Where the return is caused by a product quality problem, incorrect product, or another circumstance for which we are legally responsible, we will provide the refund or other remedy required by law.
15. Shipping Fees and Refunds
Where applicable law requires the original shipping fee to be refunded, the relevant amount will be included in the refund.
For a customer-initiated seven-day unconditional return where the product has no quality or conformity issue, return shipping costs are generally borne by the customer.
The treatment of shipping charges may vary depending on the circumstances of the order and applicable law.
16. Exchanges
Unless otherwise stated on the product page or required by applicable law, we may not provide direct product exchanges.
If you wish to purchase a different product, you may return the original product if it is eligible for return and place a new order.
This does not affect statutory rights to repair, replacement, return, refund, or other remedies arising from product quality or conformity issues.
17. Non-Returnable Situations
A return may be refused or a refund may be adjusted where permitted by applicable law if:
The product falls within a statutory exception to the seven-day unconditional return right;
The return request is made outside the applicable statutory return period;
The product has been materially damaged through unreasonable use or handling;
The product has been deliberately altered or modified;
Essential components are missing and their absence materially affects the product’s value;
The product has been materially contaminated or damaged after delivery through circumstances attributable to the customer; or
Other circumstances exist where applicable law permits refusal or adjustment.
However, these restrictions do not apply in a way that would unlawfully limit your rights regarding defective, damaged, misdescribed, or otherwise non-conforming products.
18. Promotional Products and Gifts
If a returned order included promotional gifts, free products, bundled items, or other promotional benefits, the return may need to include those items where required by the terms of the promotion.
Where a promotional gift is not returned and applicable law permits an adjustment, the value of the relevant promotional benefit may be deducted from the refund as permitted by law.
19. Orders With Multiple Products
If an order contains multiple products, you may generally return eligible products individually where permitted by applicable law and the applicable promotional conditions.
If the return affects a promotional discount, bundle discount, free shipping qualification, or other order-level benefit, the refund may be recalculated in accordance with the applicable promotion terms and law.
We will not use promotional conditions to unlawfully restrict statutory consumer rights.
20. Order Cancellation Before Shipment
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to process your request before shipment.
If the order has already been dispatched, you may need to follow the applicable return procedure.
Any cancellation or refund will be handled in accordance with applicable law and our Terms of Service.
21. Consumer Rights
This Return Policy is intended to explain our ordinary return procedures and does not replace mandatory consumer protection laws.
Consumers retain the rights and remedies provided by applicable Chinese laws and regulations, including applicable rights concerning:
Product quality;
Product conformity;
Seven-day unconditional returns;
Repair;
Replacement;
Refunds;
Compensation; and
Other statutory remedies.
Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.
22. Changes to This Return Policy
We may update this Return Policy from time to time to reflect:
Changes in Chinese laws and regulations;
Changes to our products;
Changes to our logistics or return arrangements;
Improvements to our customer service procedures; or
Other legitimate business requirements.
The updated policy will be published on:
https://www.ultrochain.com/
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
Changes will not retroactively remove or restrict rights that you have already acquired under applicable law or an existing contract.
23. Contact Us
If you have any questions regarding returns, refunds, product quality, or this Return Policy, please contact us:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Website: https://www.ultrochain.com/
We will make reasonable efforts to handle your return request fairly, efficiently, and in accordance with applicable Chinese laws and regulations.
End of Return Policy