Terms of Service – Ultrochain
Last Updated: September 28, 2026
Welcome to Ultrochain. These Terms of Service (“Terms”) govern your access to and use of the website https://www.ultrochain.com/ (the “Website”) and your purchase of products offered through the Website.
Please read these Terms carefully before placing an order. By accessing the Website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms, to the extent permitted by applicable laws and regulations of the People’s Republic of China.
Nothing in these Terms is intended to exclude or restrict any rights or remedies that consumers are entitled to under mandatory applicable laws and regulations.
1. About Us and Contact Information
The Website is operated by:
Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Registered/Business Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
When we refer to “Ultrochain,” “we,” “us,” or “our” in these Terms, we mean Shenzhen Wanyu Chengda Technology Co., Ltd.
You may contact us using the email address or telephone number above. We may contact you using the contact information provided when you place an order or otherwise communicate with us.
For the purposes of these Terms, references to “writing” or “written” may include email communications where permitted by applicable law.
2. About These Terms
These Terms explain:
how you may use our Website;
how you may purchase products from us;
how orders are accepted;
product information and availability;
prices and payment;
delivery and shipping;
cancellation, returns, refunds and exchanges;
our responsibilities regarding products;
intellectual property rights;
personal information and privacy;
complaints and dispute resolution; and
other important terms governing your use of the Website.
Please read these Terms together with any applicable product descriptions, shipping policy, refund policy, privacy policy, and other policies published on the Website.
If there is any conflict between these Terms and a mandatory provision of applicable law, the mandatory provision of law shall prevail.
3. Our Contract With You
3.1 Placing an Order
When you place an order through the Website, you are submitting an offer to purchase the selected products.
After receiving your order, we may send you an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that your order has been finally accepted.
A sales contract is formed when we accept your order in accordance with applicable law, normally when we confirm that the products have been dispatched or otherwise expressly confirm acceptance.
3.2 If We Cannot Accept Your Order
We may be unable to accept an order for reasons including, but not limited to:
the product being unavailable;
an obvious pricing or product description error;
technical problems affecting the Website or payment system;
suspected fraudulent or unlawful transactions;
restrictions imposed by applicable laws or regulations;
delivery restrictions; or
other circumstances beyond our reasonable control.
If we cannot accept your order after payment has been made, we will notify you and refund the relevant amount in accordance with applicable law.
3.3 Order Information
Please make sure that your name, delivery address, telephone number, email address, and other order information are accurate and complete.
We are not responsible for delivery problems caused by inaccurate or incomplete information provided by you, except to the extent that applicable law provides otherwise.
4. Our Products
We make reasonable efforts to ensure that product descriptions, specifications, photographs, colors, dimensions, prices, and other information displayed on the Website are accurate.
However, photographs and illustrations are provided for reference purposes and actual products may have minor differences in color, appearance, packaging, or other details due to manufacturing processes, display settings, lighting conditions, or other reasonable factors.
Such minor differences will not affect the essential functions, quality, or safety of the product.
Where a product has specific specifications, warnings, instructions, or limitations, you should carefully review the relevant product page and accompanying documentation before purchasing or using the product.
We will provide products that comply with applicable laws and regulations and meet the quality and performance requirements expressly stated for those products.
5. Product Availability
Product availability displayed on the Website may change from time to time.
We reserve the right to update product information, discontinue products, or temporarily suspend sales where reasonably necessary, including for inventory, supply, technical, regulatory, or other legitimate business reasons.
If a product becomes unavailable after you have placed and paid for an order, we will notify you and provide an appropriate solution in accordance with applicable law, which may include a refund.
6. Changes to Products
We may make reasonable changes to products where necessary to:
comply with applicable laws or regulations;
improve product performance or quality;
update packaging or labeling;
address technical or manufacturing requirements; or
make other changes that do not materially affect the essential characteristics of the product.
Where a change materially affects an order that has already been accepted and applicable law gives you a right to cancel or obtain another remedy, we will provide the rights and remedies required by law.
7. Prices and Payment
7.1 Product Prices
The price applicable to your order will be the price displayed on the Website at the time the order is placed, unless there is an obvious pricing error or applicable law provides otherwise.
Any applicable taxes, shipping charges, or other mandatory charges will be displayed or otherwise communicated during the ordering process where required.
7.2 Pricing Errors
We take reasonable care to ensure that prices are accurate.
If an obvious pricing error occurs and we have accepted your order, we may contact you regarding the error. Where permitted by law, you may be given the option to confirm the order at the correct price or cancel the order and receive an applicable refund.
Nothing in this section limits mandatory consumer rights under applicable law.
7.3 Payment
Available payment methods will be displayed during checkout.
Depending on the payment methods available on the Website, payment may be made by credit card, debit card, PayPal, or other supported payment services.
Payment must be successfully completed before an order is dispatched unless otherwise expressly agreed.
8. Delivery
8.1 Delivery Information
Shipping methods, estimated delivery times, and applicable shipping charges will be displayed during the ordering process or in our shipping information.
Delivery times are estimates unless expressly stated otherwise.
We will use reasonable efforts to dispatch and deliver products within the stated delivery period.
8.2 Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
natural disasters;
severe weather;
transportation disruptions;
public health emergencies;
customs or regulatory procedures;
strikes or labor disputes;
carrier delays;
network or technical failures; or
other events beyond our reasonable control.
Where a delay occurs, we will take reasonable steps to minimize its impact and communicate material information to you where appropriate.
Your mandatory rights under applicable law are not affected by this provision.
8.3 Delivery Address
Products will be delivered to the address provided in your order.
You are responsible for ensuring that the delivery address and contact information are correct.
8.4 Risk and Ownership
Unless otherwise provided by applicable law, responsibility for the product will transfer to you upon delivery to the delivery address specified in your order.
Ownership of the product will transfer in accordance with applicable law and the terms of the transaction.
9. Your Right to Cancel and Return an Order
We respect the statutory rights of consumers under the laws and regulations of the People’s Republic of China.
For online purchases made for daily consumption, consumers generally have the right to return eligible products within seven days from receipt without giving a reason, subject to applicable laws and regulations and the statutory exceptions described below.
The seven-day period is calculated in accordance with applicable Chinese laws and regulations.
9.1 Seven-Day Unconditional Return
Where the statutory seven-day unconditional return right applies, you may request a return within the applicable period without providing a reason.
Products returned under this right should be kept in a condition that does not materially affect resale, subject to applicable laws and regulations concerning reasonable inspection and use.
We will process eligible refunds in accordance with applicable law after receiving and verifying the returned product.
9.2 Products Excluded From the Seven-Day Unconditional Return Right
Under applicable Chinese law, the seven-day unconditional return requirement does not apply to certain products, including:
customized products;
fresh or perishable products;
digital products that have been downloaded or opened by the consumer, where applicable;
newspapers and periodicals; and
other products that, due to their nature, are not suitable for return and for which the consumer has confirmed at the time of purchase that they are not eligible for unconditional return, where permitted by law.
For products falling within statutory exceptions, the relevant product page or checkout process will provide applicable information or notice where required.
9.3 Return of Products
If you wish to exercise a statutory return right, please contact us promptly using:
Email: ultrochain@outlook.com
Please provide:
your name;
order number;
product name;
reason for contacting us, where applicable;
delivery information; and
other information reasonably necessary to process the request.
We will provide appropriate return instructions.
10. Return Shipping Costs
For a statutory seven-day unconditional return, return shipping costs are generally borne by the consumer unless otherwise provided by law or otherwise agreed between the parties.
Where a product has a quality problem, does not conform to the agreed requirements, or another circumstance requires us to bear necessary transportation costs under applicable law, we will bear the corresponding costs as required.
We will not use these Terms to improperly restrict any statutory consumer rights.
11. Product Quality Problems
If a product does not meet applicable quality requirements, you may be entitled to request remedies such as repair, replacement, return, refund, or other remedies according to applicable laws, regulations, mandatory standards, and the circumstances of the transaction.
If you believe that a product has a quality problem, please contact us at:
Email: ultrochain@outlook.com
Please provide your order number and, where reasonably necessary, photographs, videos, product information, or other evidence that may help us understand the issue.
We will review the matter and provide an appropriate solution in accordance with applicable law.
Where a return, replacement, or repair is required by law because of a product quality issue, we will bear the necessary transportation costs as required by applicable law.
12. Refunds
12.1 Refund Method
Where a refund is due, we will generally refund the amount through the original payment method, subject to the capabilities and rules of the applicable payment provider.
Where permitted by law and agreed by you, another lawful refund method may be used.
12.2 Refund Timing
For statutory returns, refunds will be processed within the period required by applicable law.
For seven-day unconditional returns, the applicable rules generally require the seller to refund the purchase price within seven days after receiving the returned product, subject to applicable circumstances and law.
12.3 Deductions
Where permitted by law, the amount refunded may be adjusted to account for:
amounts that are legally required to be deducted;
reductions in product value caused by handling beyond what is reasonably necessary to inspect the product;
unpaid amounts properly owed by the consumer; or
other adjustments permitted by applicable law.
We will not make deductions that are prohibited by law.
13. Exchanges
Unless otherwise stated on the relevant product page or required by applicable law, we may not provide direct product exchanges.
Where a direct exchange is unavailable, you may return an eligible product in accordance with our return policy and applicable law and place a new order for the desired product.
This does not affect any statutory right to repair, replacement, return, refund, or other remedy arising from product quality or conformity issues.
14. Store Credit and Gift Cards
Where we voluntarily provide store credit or a gift card, its applicable validity period, usage conditions, and other terms will be communicated when issued.
Store credit or gift cards will not replace a statutory refund where applicable law requires a monetary refund.
Unless otherwise required by law or agreed with you, unused store credit cannot be converted into cash.
15. Cancellation by Us
We may cancel or terminate an order where permitted by applicable law, including where:
the product is unavailable;
there is an obvious pricing or product information error;
the transaction appears fraudulent or unlawful;
technical problems prevent fulfillment;
required information has not been provided;
delivery cannot reasonably be completed;
fulfillment would violate applicable laws or regulations; or
other legitimate circumstances prevent fulfillment.
If we cancel an order after payment has been received, we will provide the refund required by applicable law.
Nothing in this section limits mandatory consumer rights.
16. Your Responsibilities
When using the Website, you agree to:
provide accurate and complete information;
use the Website lawfully;
not interfere with the normal operation of the Website;
not attempt to gain unauthorized access to systems or accounts;
not use the Website to conduct fraudulent, unlawful, or abusive activities;
not infringe the intellectual property rights or other lawful rights of others; and
comply with applicable laws and regulations.
17. Website Availability
We aim to keep the Website available and functioning properly.
However, we do not guarantee that the Website will always be available, uninterrupted, secure, or free from errors.
We may temporarily suspend, modify, or discontinue part or all of the Website where reasonably necessary for:
maintenance;
upgrades;
technical issues;
cybersecurity protection;
legal or regulatory compliance;
operational reasons; or
other legitimate purposes.
Where reasonably practicable, we will take reasonable steps to minimize disruption.
18. Intellectual Property Rights
Unless otherwise stated, all intellectual property rights relating to the Website and its contents, including but not limited to:
text;
photographs;
graphics;
logos;
product descriptions;
page layouts;
icons;
software;
videos;
designs; and
other materials
are owned by us or our licensors and are protected by applicable intellectual property laws.
You may access and use the Website for personal and lawful purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use Website content without our prior written permission, except where such use is permitted by applicable law.
19. Product Information and Website Content
We make reasonable efforts to provide accurate and useful information.
However, Website content may occasionally contain typographical errors, omissions, outdated information, or technical inaccuracies.
We may correct or update Website content when necessary.
Nothing in these Terms excludes or limits our legal responsibility for information that we are legally required to provide accurately or for conduct that cannot lawfully be excluded or limited.
20. Links to Third-Party Websites
The Website may contain links to third-party websites or services.
Such links are provided for convenience. We do not necessarily control or endorse the content, products, or services provided by third parties.
Your use of third-party websites may be subject to their own terms and privacy policies.
21. Personal Information
We process personal information in accordance with applicable Chinese laws and regulations and our Privacy Policy.
Depending on the circumstances, information collected during an order may include:
name;
delivery address;
telephone number;
email address;
order information;
payment-related information; and
other information necessary to process your order or provide customer service.
We will handle personal information in accordance with applicable personal information protection requirements.
Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.
22. Limitation of Liability
To the extent permitted by applicable law, we will be responsible for losses or damages caused by our breach of contract, negligence, or other legally actionable conduct.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
We will not be responsible for losses caused solely by circumstances beyond our reasonable control where applicable law permits such limitation.
If you purchase products for personal or household use, we will not treat you as a business customer merely because you use the Website for ordinary personal consumption.
Nothing in these Terms affects statutory consumer rights.
23. Events Beyond Our Reasonable Control
We will not be considered in breach of these Terms to the extent that performance is prevented or materially delayed by circumstances beyond our reasonable control, including natural disasters, extreme weather, war, governmental actions, transportation disruptions, widespread technical failures, public health emergencies, or other similar events.
We will take reasonable steps to reduce the effects of such circumstances and resume performance as soon as reasonably practicable.
24. Complaints and Customer Support
If you have a question, complaint, or concern regarding an order or product, please contact us first.
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Please include your order number and relevant details so that we can investigate the matter efficiently.
We will make reasonable efforts to respond and resolve complaints in accordance with applicable laws and our customer service procedures.
25. Dispute Resolution
If a dispute arises between you and us, the parties should first attempt to resolve the matter through friendly consultation.
Where a consumer rights dispute cannot be resolved through consultation, you may seek assistance through lawful channels, including applicable consumer protection organizations or relevant administrative authorities, or pursue other remedies available under applicable law.
Nothing in these Terms prevents a consumer from exercising any statutory right to bring a claim before a competent court or use another dispute resolution mechanism available under applicable law.
26. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the People’s Republic of China, to the extent applicable.
Any dispute arising out of or relating to these Terms or a purchase shall be handled in accordance with applicable Chinese laws and regulations.
Where mandatory consumer protection rules provide consumers with additional rights or jurisdictional protections, those rights and protections shall apply.
27. Changes to These Terms
We may update these Terms from time to time to reflect:
changes in applicable laws or regulations;
changes to our products or services;
changes to our business operations;
improvements to the Website; or
other legitimate business requirements.
The updated version will be published on the Website with an updated “Last Updated” date.
Changes will not retroactively remove rights that you have already acquired under applicable law or an existing contract.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where permitted.
The remaining provisions will continue to apply to the extent permitted by law.
29. No Waiver
If we do not immediately enforce a right or provision under these Terms, this does not mean that we waive that right or provision.
Any waiver must be made in accordance with applicable law.
30. Entire Agreement
These Terms, together with applicable product information, order information, shipping policy, refund policy, privacy policy, and other policies expressly incorporated into the purchase process, form the agreement governing your use of the Website and purchase of products from us, subject to mandatory applicable law.
31. Contact Us
If you have any questions about these Terms, your order, our products, returns, refunds, or customer service, please contact us:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Website: https://www.ultrochain.com/
End of Terms of Service