Privacy Policy – Ultrochain
Last Updated: September 28, 2026
At Ultrochain, we respect and protect your personal information.
This Privacy Policy explains how Shenzhen Wanyu Chengda Technology Co., Ltd. (“Ultrochain,” “we,” “us,” or “our”) collects, uses, stores, provides, protects, and otherwise processes personal information when you visit or use:
https://www.ultrochain.com/
or purchase products and use services provided through the Website.
This Privacy Policy is intended to comply with applicable laws and regulations of the People’s Republic of China, including the Personal Information Protection Law of the People’s Republic of China and applicable regulations concerning network data and personal information protection.
Please read this Privacy Policy carefully before using our Website or providing us with personal information.
1. Who We Are
The personal information processor responsible for processing your personal information through the Website is:
Company Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Website: https://www.ultrochain.com/
For privacy-related questions, complaints, or requests concerning your personal information, please contact us using the information above.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information we process when you:
Visit or browse our Website;
Create or use an account, where account functionality is available;
Place an order;
Make a payment;
Request delivery of products;
Contact our customer service;
Submit a return or refund request;
Subscribe to marketing communications;
Participate in promotions, surveys, or other activities;
Submit a review or other user-generated content; or
Otherwise communicate or interact with us.
This Privacy Policy does not apply to websites, applications, payment services, logistics services, or other third-party services that we do not control.
Where you access a third-party service through a link on our Website, you should review that third party’s privacy policy separately.
3. What Is Personal Information?
Under applicable Chinese law, personal information generally refers to information relating to an identified or identifiable natural person that is recorded electronically or by other means, excluding anonymized information.
Personal information may include information such as your name, telephone number, email address, delivery address, order information, payment-related information, device information, and online activity information.
We follow the principles of legality, legitimacy, necessity, good faith, transparency, and minimization when processing personal information. We collect and process personal information only to the extent reasonably necessary for the relevant purposes.
4. Personal Information We May Collect
Depending on how you use our Website and services, we may process the following categories of personal information.
4.1 Identity and Basic Information
This may include:
Name;
Account information, where applicable;
Information you provide when contacting us; and
Other basic information necessary to process your order or provide customer service.
4.2 Contact Information
This may include:
Email address;
Telephone or mobile number;
Delivery address;
Billing information, where necessary; and
Other contact information you voluntarily provide.
4.3 Order and Transaction Information
This may include:
Products purchased;
Order number;
Order date;
Product quantity;
Delivery information;
Return and refund information;
Payment status;
Transaction records; and
Communications relating to your order.
4.4 Payment Information
Depending on the payment method you select, payment-related information may be processed by our payment service providers.
We may receive limited payment-related information necessary to confirm and manage a transaction, such as payment status, transaction reference, or payment method.
Where payment is processed by a third-party payment provider, that provider may independently process certain personal information according to its own privacy policy.
4.5 Device and Technical Information
When you access our Website, certain technical information may be collected automatically, which may include:
IP address;
Browser type;
Operating system;
Device type;
Device identifiers where applicable;
Language settings;
Time zone;
Access time;
Website pages visited;
Referring website;
Network information; and
Other technical information reasonably necessary for Website operation, security, and analytics.
4.6 Communication Information
If you contact us, we may retain information contained in your communications, including:
Emails;
Customer service messages;
Return and refund communications;
Complaints;
Product inquiries; and
Other information you voluntarily provide.
5. Sensitive Personal Information
Certain categories of personal information are considered sensitive personal information under Chinese law, including information such as financial accounts, biometric information, precise whereabouts, medical and health information, and personal information of minors under 14 years old. Processing sensitive personal information requires specific purposes, sufficient necessity, strict protective measures, and, where required, separate consent.
We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted or required by applicable law.
If sensitive personal information is necessary for a particular service or transaction, we will provide the legally required notice regarding:
The necessity of processing;
The potential impact on your personal rights and interests;
The purpose and method of processing;
The relevant categories of information; and
Other information required by applicable law.
Where separate consent is legally required, we will obtain such consent before processing the relevant information.
6. Personal Information of Minors
Our Website is intended primarily for general consumers.
We do not knowingly collect personal information from children under 14 years of age without the legally required consent of their parents or guardians.
Under applicable Chinese law, processing personal information of a minor under 14 years old requires the consent of the minor’s parent or guardian and must comply with applicable special protection requirements.
If you believe that we have collected personal information from a minor under 14 without the required authorization, please contact us at:
ultrochain@outlook.com
We will take appropriate steps in accordance with applicable law.
7. How We Collect Personal Information
We may collect personal information through the following methods.
7.1 Information You Provide Directly
You may provide personal information when you:
Place an order;
Complete checkout;
Create an account, where available;
Contact customer service;
Request a return or refund;
Subscribe to marketing communications;
Participate in promotions or surveys;
Submit a review;
Contact us by email or telephone; or
Otherwise voluntarily provide information.
7.2 Automatic Collection
When you visit our Website, certain technical information may be automatically collected through server logs, cookies, pixels, or similar technologies, where applicable.
Such information may be used to:
Operate the Website;
Maintain security;
Prevent fraud;
Improve Website performance;
Understand Website usage; and
Analyze technical problems.
8. Cookies and Similar Technologies
We may use cookies and similar technologies to maintain Website functionality and improve your browsing experience.
Cookies may be used for purposes such as:
Remembering shopping cart information;
Maintaining session information;
Understanding Website traffic;
Improving Website functionality;
Detecting security issues; and
Measuring Website performance.
Where applicable, you may manage cookie settings through your browser or Website settings.
Disabling certain cookies may affect some Website functionality.
Where applicable law requires consent for a particular use of cookies or similar technologies, we will obtain the required consent.
9. Purposes for Processing Personal Information
We may process personal information for the following purposes:
Order Processing
To:
Process your orders;
Confirm purchases;
Arrange payment;
Prepare products;
Arrange delivery;
Provide order updates;
Process returns and refunds; and
Provide customer support.
Customer Service
To:
Respond to inquiries;
Handle complaints;
Resolve order issues;
Process return requests;
Process refund requests; and
Communicate with you about services.
Website Operation
To:
Operate and maintain the Website;
Provide Website functions;
Improve Website performance;
Diagnose technical problems; and
Maintain system security.
Fraud and Security Prevention
To:
Detect suspicious transactions;
Prevent fraud;
Protect accounts;
Protect the Website;
Maintain network and information security; and
Protect the lawful rights and interests of users and the company.
Legal and Regulatory Compliance
We may process personal information where necessary to:
Comply with applicable laws and regulations;
Respond to lawful requests from competent authorities;
Preserve records required by law;
Protect legal rights; or
Establish, exercise, or defend legal claims.
Marketing
Where permitted by law and where required, with your consent, we may use your contact information to send:
Product information;
Promotional offers;
New product announcements;
Discount information; or
Other marketing communications.
You may withdraw your consent or unsubscribe from marketing communications at any time.
10. Legal Basis for Processing
Under Chinese law, personal information may be processed where one of the legally recognized conditions applies, including:
Your consent has been obtained;
Processing is necessary for entering into or performing a contract to which you are a party;
Processing is necessary to perform a statutory duty or legal obligation;
Processing is necessary in other circumstances permitted by applicable laws or administrative regulations; or
Other legally recognized circumstances apply.
Where processing is based on your consent, your consent must be voluntary, informed, and explicit as required by law.
You may withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
11. Order and Payment Information
When you purchase products through our Website, we need certain information to complete the transaction.
This may include:
Name;
Email address;
Telephone number;
Delivery address;
Order details;
Payment status;
Transaction information; and
Other information necessary to fulfill the order.
Without certain necessary information, we may not be able to process or deliver your order.
Payment card or payment account information may be processed directly by third-party payment providers where applicable.
We do not intentionally request unnecessary payment credentials through ordinary customer service communications.
12. How We Share Personal Information
We do not sell your personal information.
We may provide personal information to third parties only where necessary for legitimate and specified purposes and in accordance with applicable laws.
Such third parties may include:
Logistics and Delivery Providers
We may provide information such as:
Recipient name;
Delivery address;
Telephone number; and
Order information
to logistics or delivery providers when necessary to deliver your order.
Payment Service Providers
Payment-related information may be processed by payment service providers to:
Process transactions;
Verify payments;
Prevent fraud; and
Complete refunds.
Technical and IT Service Providers
We may use service providers for:
Website hosting;
Cloud services;
Technical support;
Security;
Data storage;
Website maintenance; and
Other necessary technical functions.
Analytics Providers
Where applicable and legally permitted, we may use analytics providers to help us understand Website performance and user behavior.
Professional Advisers
We may provide relevant information to:
Lawyers;
Accountants;
Auditors;
Insurance providers; or
Other professional advisers
where reasonably necessary and legally permitted.
Government and Regulatory Authorities
We may provide personal information where required by applicable laws, regulations, court orders, or lawful requests from competent authorities.
13. Third-Party Processing
Where we entrust another organization with processing personal information on our behalf, we will take reasonable measures required by applicable law to regulate the processing activities.
Where legally required, we will:
Specify the purpose and scope of processing;
Require appropriate security measures;
Supervise the relevant processing activities; and
Take other legally required measures.
Third-party service providers are not permitted to use personal information for purposes unrelated to the services they provide to us unless otherwise authorized by law or with the required consent.
14. Providing Personal Information to Other Personal Information Processors
Where we need to provide personal information to another personal information processor for a separate processing purpose, we will comply with applicable legal requirements.
Where applicable law requires us to inform you of the recipient’s:
Name;
Contact information;
Processing purpose;
Processing method; and
Categories of personal information,
we will provide the required information.
Where separate consent is legally required, we will obtain separate consent before providing the relevant personal information.
15. International Transfers
Because our Website may serve customers in different countries or regions, certain service providers involved in payment processing, cloud services, technology, customer support, analytics, or other operations may process personal information outside mainland China.
If we provide personal information outside mainland China, we will comply with applicable Chinese laws and regulations concerning cross-border provision of personal information.
Where required, we will:
Provide the legally required notice;
Obtain separate consent where required;
Conduct the required personal information protection impact assessment;
Enter into required agreements or take other legally required measures;
Satisfy applicable security assessment, certification, or other regulatory requirements where applicable; and
Provide individuals with the legally required information concerning the overseas recipient.
Chinese law specifically regulates the provision of personal information outside China and requires additional compliance measures in applicable circumstances.
If you have questions regarding a particular international transfer, please contact us at:
ultrochain@outlook.com
16. Personal Information Security
We take reasonable and appropriate measures to protect personal information against:
Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration;
Destruction; and
Other unlawful processing.
Depending on the circumstances, security measures may include:
Access controls;
Authentication mechanisms;
Encryption or equivalent security measures;
Security monitoring;
Data backup;
Employee confidentiality requirements;
Security training; and
Other technical and organizational measures.
We regularly review our security measures and improve them where reasonably necessary.
17. Personal Information Security Incidents
If a personal information security incident occurs or may occur, we will take appropriate remedial measures in accordance with applicable law.
Where legally required, we will promptly notify the relevant competent authorities and affected individuals.
Where notification is required, the notice may include:
The nature and possible impact of the incident;
Remedial measures taken or to be taken;
Measures you may take to reduce potential risks; and
Our contact information.
Chinese law requires personal information processors to take remedial measures and make notifications in applicable circumstances following personal information breaches or other security incidents.
18. Personal Information Retention
We retain personal information only for as long as necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period may depend on:
The purpose for which the information was collected;
The nature and sensitivity of the information;
The relationship between you and us;
Whether the information is necessary to provide services;
Legal, accounting, tax, dispute-resolution, or compliance requirements; and
Other legitimate and legally permitted considerations.
When the applicable retention period expires, we will delete or anonymize the relevant personal information in accordance with applicable law.
Where deletion is technically difficult or otherwise permitted by law, we may take appropriate measures such as de-identification or other legally permitted handling methods.
19. Your Rights Regarding Personal Information
Subject to applicable laws and regulations, you may have rights including:
The right to know and make decisions regarding the processing of your personal information;
The right to restrict or refuse certain processing;
The right to access or copy your personal information;
The right to request correction or completion of inaccurate or incomplete information;
The right to request deletion in circumstances provided by law;
The right to withdraw consent where processing is based on consent;
The right to request an explanation of our personal information processing rules; and
Other rights provided by applicable Chinese laws and regulations.
Chinese law expressly provides individuals with rights concerning access, copying, correction, supplementation, deletion, and other control over their personal information.
20. How to Exercise Your Rights
To exercise your personal information rights, please contact us:
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
When contacting us, please provide sufficient information to help us identify:
Your name;
Relevant account or order information, where applicable;
The specific request you are making; and
Information reasonably necessary to verify your identity.
We may request reasonable identity verification information to prevent unauthorized disclosure of personal information.
We will process your request in accordance with applicable laws and regulations.
21. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw your consent.
You may contact us at:
ultrochain@outlook.com
Withdrawal of consent will not affect the lawfulness of processing that took place before your withdrawal.
Please note that withdrawing consent may affect our ability to provide certain optional functions or services where the relevant processing is necessary for those functions or services.
Where processing is necessary for the performance of a contract or otherwise permitted by law without consent, withdrawing consent may not prevent such processing.
22. Marketing Communications
Where permitted by law, we may send you information about:
Products;
Promotions;
Discounts;
New services;
Special offers; or
Other marketing communications.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You may unsubscribe from marketing communications at any time by:
Following the unsubscribe instructions included in the relevant communication; or
Contacting us at ultrochain@outlook.com.
Withdrawing marketing consent does not affect the processing of personal information necessary to complete or manage an existing order.
23. Automated Decision-Making
Where we use personal information for automated decision-making, we will comply with applicable Chinese laws and regulations.
Where applicable, automated decision-making will be conducted in a manner that protects individuals’ lawful rights and interests.
We will not use automated decision-making to make unreasonable discriminatory decisions regarding transaction prices or other transaction conditions.
Where applicable law provides individuals with rights concerning significant decisions made through automated decision-making, we will provide the relevant rights and mechanisms required by law.
24. Third-Party Websites
Our Website may contain links to third-party websites, applications, payment platforms, social media services, or other third-party services.
We do not control the privacy practices of third parties.
When you leave our Website or use a third-party service, your personal information may be subject to that third party’s privacy policy and terms.
We recommend reviewing the relevant third party’s privacy policy before providing personal information.
25. Accuracy of Personal Information
We take reasonable measures to ensure that personal information processed by us is accurate and complete to the extent necessary for the purposes of processing.
You should provide accurate information and inform us if relevant information changes.
If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us to request correction or supplementation.
26. Changes to the Purpose or Method of Processing
We will process personal information for the purposes described in this Privacy Policy and other notices provided to you.
If the purpose, method, or category of personal information processed materially changes, we will provide the legally required notice and, where required, obtain new consent.
Where processing is based on consent, Chinese law requires renewed consent when the purpose, method, or category of personal information processed changes in circumstances covered by the law.
27. No Sale of Personal Information
We do not sell personal information for monetary consideration.
We may provide necessary personal information to service providers, logistics providers, payment providers, technology providers, or other recipients where necessary to provide products and services or for other legally permitted purposes.
Such processing does not constitute a sale of personal information by us.
28. Data Security and Employee Access
Access to personal information within our organization will be limited to personnel who reasonably need access for legitimate business purposes.
Where appropriate, we require relevant personnel and service providers to comply with confidentiality and information security obligations.
We will take reasonable measures to prevent unauthorized access, use, disclosure, alteration, or destruction of personal information.
29. Complaints and Disputes
If you have concerns about how we process your personal information, please contact us first.
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
We will review and handle privacy-related complaints in accordance with applicable laws and regulations.
You may also exercise any other lawful rights available to you under applicable Chinese laws and regulations.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in applicable laws and regulations;
Changes to our products or services;
Changes to our personal information processing activities;
Changes to our technology or security measures; or
Other legitimate operational requirements.
When we make material changes, we will provide appropriate notice in accordance with applicable law.
The updated version will be published on:
https://www.ultrochain.com/
The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.
31. Contact Us
If you have any questions, requests, or complaints concerning this Privacy Policy or the processing of your personal information, please contact us:
Shenzhen Wanyu Chengda Technology Co., Ltd.
Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: ultrochain@outlook.com
Mobile: +86 13005435404
Working Hours: 9:00 AM – 6:00 PM
Website: https://www.ultrochain.com/
We will make reasonable efforts to respond to legitimate privacy requests and handle them in accordance with applicable Chinese laws and regulations.
32. Important Notice
This Privacy Policy describes our general personal information processing practices. The specific personal information collected, purposes of processing, recipients, storage periods, and other processing details may vary depending on the products, services, payment methods, logistics providers, technologies, and features you use.
Where applicable law requires more specific notice or separate consent, we will provide the relevant notice or obtain the required consent.
End of Privacy Policy